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Effectiveness

A measurement related to how well the processes yield meets the needs of the customer requirements or specification (i.e. on-time delivery, observance of specifications or procedures, accurateness, and total customer satisfaction, six sigma, or TCS), levels as well as how cost efficient any given product or process is to run and maintain. Linked mainly to a customer satisfaction statement, but can also be related to a process and the like.

Can be measured my using value adding activities vs non-value adding activities.

Also see Efficiency and our free software that will make the six sigma yield calculations for you.

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Last Updated: Saturday, 10-Jun-06 15:50:57 PDT

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