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Customer requirement

Defines and identifies the customer?s requirements, to include VOC, (voice of the customer), data, and expectations converted into a measurable expression and used to ensure process compliance with the customers’ needs.

This is an ongoing matter and needs to be updated as the customer’s requirements change. Data is traditionally collected using customer surveys and the like.

In a six sigma program, a customer may actually be another department that is ‘up stream’ or ‘down stream‘.

Also see Ask The Customers!!, and Poor Quality Can Cost You Customers, Forever.

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Last Updated: Saturday, 10-Jun-06 15:50:57 PDT