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SIPOC – Suppliers Inputs Process Outputs Customer

A Six Sigma tool that stands for Suppliers, Inputs, Process, Outputs, and Customer. It enables an overall view of a process by a team.

Typically a team tool that is used to classify any and all important aspects of any given process in order to perfect the process prior to beginning work.

Usually utilized during the ‘Measure‘ point of DMAIC, (Define, Measure, Analyze, Improve, and Control).

Required inputs for the teams to take into account are…

S  – the Suppliers to the process
I  – the Inputs to the process
P  – the Process the team is trying to improving
O  – the Outputs of the process
C  – the Customers that get the process’s outputs
Sometimes customer condition are added to the end of an SIPOC to be used for additional facts.

In order for SIPOC to be effective, the teams must be thoroughly decisive on who supplies the inputs to the process, the specifications that are identify on all the inputs of that process, accurately identify who the actual customers will be of the process that is being improved, and exactly what are those customer requirements.

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Last Updated: Saturday, 10-Jun-06 15:50:57 PDT

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