Six Sigma SPC's Quality Control Dictionary and Glossary
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6 Sigma Statistical Process Control (SPC) Software for Windows 95/98/NT/2000/XP/ME

VOC - Voice of the Customer

Collect data on complaints, surveys, comments, or market research that represents the views and/or needs of a company's customers or internal company departments. This data needs to be interpreted into a measurable requirement for the given process.

Also see Customer requirements and Ask The Customer.

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